Employee Grade: N5

Reporting to: Medical Superintendent

Minimum Qualification: Graduate

Nature of Duty: Full time

Purpose of the position:

Being the first point of contact of the patient within the hospital, the front office is a very

important department for the successful running of the hospital.

The main purpose of the front office staff is patient registration and information management.

Duties and responsibilities:

Following activities to be performed at the front office counter

  • IP registration
  • OP registration
  • Patient enquiry
  • Registration of patient details in HMIS
  • Managing OPD appointments
  • Maintaining mail records
  • Managing medical records requisition.
  • Patient bed management (bed allotment, transfer & bed booking)
  • Guiding the patients to the respective area.
  • Preparing and distributing patient list for every floor each day
  • Coordinating with different departments for speedy discharges
  • OP reports dispatch at diagnostics centre
  • Attend and redirect internal and external calls
  • Redirect candidates for interview
  • Providing “Request form for indoor case paper” to relative/ patient and
  • Coordinating with MRD technician and billing department for providing Xerox of indoor case paper to the patient/relative